South West residents forge friendships on the bus, new research reveals

Public transport in the South West is proving to be more than just a way to get from A to B, as new research by First Bus reveals that nearly a quarter (24%) of residents have formed lasting friendships with people they’ve met on the bus.

Instead of retreating into headphones or books during their commutes, South West passengers are striking up conversations, with 21% stating they frequently meet new people on their journeys. The survey highlights the critical role buses play in fostering community connections, with 78% agreeing that public transport strengthens local ties, and 44% describing the bus as a vital community service.

While the South West shares a 24% rate of friendship-making with other regions like the North West and South East, London leads the way at 46%, defying its stereotype as an unfriendly area. Wales follows closely at 40%, showing a strong sense of community across the UK.

The findings also reveal the potential emotional toll of losing such a vital service. Over a third (36%) of respondents said they would feel isolated if buses were no longer available, which shows the importance the bus’s role plays as a social lifeline.

To highlight the importance of these connections, TV personality and Bristol native Josie Gibson partnered with First Bus for a local tour, reflecting on how buses helped keep her connected to her community.

“My time reminiscing on the journeys I used to make when I was younger has been a great reminder of the wonderful way buses offer connection for people,” said Josie. “The bus is the unsung hero within our local communities, so I’m not surprised to hear how many people are making long-lasting connections after a brief chat with the person sat next to them.”

During the event, Josie also celebrated everyday heroes like Nick Dalkins, who is preparing to swim the English Channel in 2026 to raise £10,000 for charities including Weldmar Hospicecare, Macmillan Cancer Support, and Dementia UK.

Simon Goff, Managing Director of First Bus South, spoke of the transformative power of buses: “The bus is more than just a mode of transport, it’s a critical connector of people to each other and to their communities. Without it, many would feel isolated and cut off.”

Goff also commented on the company’s ongoing transformation, focusing on enhancing passenger experiences and strengthening community ties.

“Buses don’t just move a nation, they bring a nation together, every day,” he added.

As First Bus continues to invest in its services, it remains clear that the humble bus plays a pivotal role in creating bonds, reducing isolation, and building stronger communities.